Job role

About the role

Job Title: Community Complex Care Assistant
Location: Preston and Blackburn
Reports To: Registered Complex Nurse
Employment Type: Full-time and Part-time positions available

About Falcon-Care:
Falcon-Care is dedicated to providing compassionate, person-centered care to individuals with complex health and social needs. Our team supports clients to live independently and with dignity while fostering strong connections within the community.

Position Summary:
The Community Complex Care Worker provides high-quality, individualised care to clients in the community with complex physical, medical, and social needs. The role includes hands-on support, advocacy, and collaboration with healthcare professionals, families, and community services to ensure holistic care.

Key Responsibilities:

• Deliver direct, person-centered care to clients with complex needs, including personal care, medication support, and health monitoring.

• Support clients with tracheostomies, Non-Invasive Ventilation (NIV), and Cough Assist devices as required.

• Develop and implement individualized care plans in consultation with clients, families, and the Registered Complex Nurse.

• Advocate for clients to ensure access to appropriate healthcare, social services, and community resources.

• Monitor and document clients’ health status, progress, and any changes in condition.

• Facilitate social engagement and community participation to promote overall well-being.

• Respond promptly to emergencies or urgent care needs.

• Maintain confidentiality and comply with all relevant policies, procedures, and regulations.

• Participate in team meetings, training, and professional development activities.

Qualifications & Experience:

• NVQ Level 2 in Health and Social Care desirable but not essential.

• Experience working with clients with complex needs is desirable.

• Knowledge or experience in supporting clients with tracheostomies, NIV, and Cough Assist devices is highly advantageous.

• Strong understanding of person-centered care and community support.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work independently and collaboratively within a multidisciplinary team.

• Current first aid and CPR certification (or willingness to obtain).

• Valid UK driving license and reliable transport preferred.

Skills & Attributes:

• Empathy, patience, and resilience in supporting vulnerable clients.

• Strong organisational and time-management abilities.

• Adaptable to changing client needs and care environments.

• Commitment to continuous learning and professional growth.

Benefits:

• Competitive salary.

• Ongoing professional development and training opportunities.

• Supportive, inclusive, and collaborative team environment.

• Opportunity to make a meaningful impact in the community.